Waitlist email full of code what is going on?

To get on a waiting list you need to go to the session in which you are interested in attending then registers for it.  If it is full it will state as such and then it will allow you to add your name to the waitlist.  If and when a spot becomes available due to a cancellation or the academy finds another coach to help in a session then the waitlist people will be contacted via email.  The email

will state that a spot has been open for them and they can confirm they are interested in attending by payment for the session.  It costs nothing to be placed on the waitlist but when the email is sent stating the spot is open, interested parties have to pay a quickly as possible because if payment is not made the open spot will be given to the next person on the waitlist.

It has been stated that some people do not see the necessary information on the email stating that they have been transferred from the waitlist to a participant email due to a setting on their phone.  If you run into issues with your phone displaying a whole pile of coding, then try a desktop or laptop to see if it clarifies the issue.

Here is the more technical answer to why this happens sometimes…

This is an issue on their PC and how their email program is interpreting the email message. Some email programs will display multi-part messages as garbled code. Anti-virus programs will sometimes “break” multi-part email templates up and cause them to display as raw HTML code.

This is not a common issue, but if they are using an anti-virus program, then to fix this problem they may need to change their anti-virus setting so that it accepts multi-part email messages. If they need more guidance, they should refer to or contact their anti-virus software company directly.

It is not something we can figure out for them on our end, but doing a web search like this would reveal that this happens to PC users in some circumstances or versions of Outlook or other email programs. The point is not to let the email program or anti-virus program to modify the content of the email coming in and allow the email program to display exact formatted message correctly. That is why if they use an online email service or a mobile device, they would see the correctly formatted email we send.